Modem power cord

Level 2
I inadvertently vacuumed over the power cord to my NBN modem. It made a sparking noise and flash and then I lost all power. I have attempted to repair it by removing the damaged piece of wire and splicing it back together but it’s still not working. Would the spark have damaged the modem? And how would I go about either getting it repaired or replaced?

Hi @DamianDavies


Welcome to the Community!


We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

A replacement device has been ordered along with a post pack that you can use to return the faulty device to us.


Further updates will be given as soon as it becomes available.


Let us know if you need further assistance.