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You're welcome, @alutze
In the event that it will not fix the issue, let us know so we can proceed with the next step.
Regards.
Thanks Shane, will it reset itself
Last questions will we need to put in passwords etc after a factory reset or will it just work
Hi @alutze ,
After performing factory reset all the password to connect to the Wi-Fi and access the modem page will go back to default.
The log-in details and password can be found on the label sticker of the modem.
Regards,
