Modem problems

alutze
Level 2
Most mornings we find our modem turns itself off. Got it in 2021

Other times it reboots
12 REPLIES 12
Shane
Moderator

Hi @alutze ,

 

Let us help rectify this ASAP. Have you tried doing a factory reset to the modem?

 

Regards,

 

 

alutze
Level 2

Apart from turning it on and off.  Not even sure how to do a factory reset 

Shane
Moderator

To perform a factory reset, you simply need to push and hole the pinhole at the backpanel of the modem for 5-10 seconds, wait until all indicator lights to lit up and release it. 

 

After this, the modem will autoconfigure itself that may take 10-15mins to restore the conneciton.

 

Let us know how it will go. 

 

Apart from turning it on and off.  Not even sure how to do a factory reset 

alutze
Level 2

Thank you will give it a try 

alutze
Level 2

If I do that will it automatically reconfigure itself.  I have pulled the plug out of the modem to no avail. 

Shane
Moderator

Hi @alutze ,

 

The modem must be plug in to the wall socket when you perform the reset. Smiley Happy

 

Regards,

 

 

alutze
Level 2

Sorry for all the questions 

 

the reset hole is small do I stick something while the power is on and not get electrocuted and will the password still be there 

Shane
Moderator

Hi @alutze ,

 

Yup! You may be needing a pen that fit on the hole to push it, no need to worry it is safe.

 

Regards,

 

 

alutze
Level 2

Thanks Shane,  will it reset itself