Modem replacement

[tanyaanglin]

My modem appears to have died overnight. It’s not powering on, I’ve tried plugging to different outlets and nothing.
It’s an Arris CM8200B p2

How do I find out if it’s still in warranty? And quickly get a replacement even if I have to purchase?
Thanks

[Jessandmat1]

Hi Tanya,
That's a HFC modem and would need to be replaced by NBN. Suggest you call Tpg support and they will help you test it and arrange a replace t or tech visit.
Cheers,
Mat

[Ahra_G]

Hi @tanyaanglin, 

Let us have your Customer ID or username via private message in order for us to assist you accordingly. 

Thanks! 

Ahra_G