Modem return

[5132490]

I contacted TPG muiltiple times about closing my account. 

1. Has my account/s been cancelled?

2. I have not received an email with instructions on how to return a modem. Most likely because I've changed my email address which I've notified TPG multiple times but it seems like nothing is updated.

3. I've receive a message that I will be charged for not returning the modem! 

Can you help with sending me the instruction on how to return the modem and dismiss/waive that charge?

Thanks

[Anonymous]

Hi @5132490, 

Welcome to TPG Community! 

Send us a private message with your TPG customer ID or username, so we can check on your account status. 

How do I private message (PM) in the community
 

Thanks,

Angeli