Modem stopped working

Highlighted
Level 1

My modem suddenly stopped working. No lights etc. Unplugged devise to restart. no change.

1 REPLY 1
Highlighted
Moderator

Hi @Sabine,

 

Welcome to TPG community!

 

We were able to locate your account using your community details and learned that you were able to contact our Tech team and they offered you a replacement modem, however, you've cancelled the order since the modem started working again.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV