Modem tracking to WRONG address despite telling TPG rep correct address

[pmdg777]

need urgent help to redirect a FTTB new order modem  to the correct address 

Appalling service. 

[Riezl]

Hi @pmdg777 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link:How do I private message (PM) in the community