Welcome to TPG Community!
Thank you for being a loyal customer to us. We really appreciate it.
We will forward your request and will provide you with the updates once available.
We would like to know, are you experiencing any issues with your current router?
What troubleshooting that you've performed?
Thank you for the information.
We've reviewed the previous escalated case and there was an issue within the NBN cable going to your NBN NTD box which was repaired by the technician.
We will provide you with the updates in regards to your request via PM.
Also, we've noticed that your NBN plan is under our old NBN25/5 speed tier, which we've recently upgraded to NBN50/20 speed tier with the same $69.99/Month price. There's no fee if you'll decide to upgrade your plan.
If you are interested, I'll arrange a call from our Change of plan team today to discuss the process further.
Please send me a PM with your preferred time and best number to be contacted.
How to send a PM? Click here.