Modem won't turn on

[GemmaKent]

Modem turned itself off and now won't turn back on, tried changing powerpoints, tried turning off and back on and tried resetting but nothing

[Anonymous]

Hi @GemmaKent   , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community