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Modem

Susan647
Level 3
Level 3
‎03-06-2022 05:17 PM
When I signed up I was told my old Telstra modem would work however it’s not that good very slow I believe I need a TPG modem with backup SIM card please
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Shane
Moderator Moderator
Moderator
‎03-06-2022 06:37 PM

HI @Susan647,
 

 We do not have a 4G back up or modem with back up SIM for NBN connections. We'd like to confirm what speed you're getting with the connection, could you run a speedtest and post the result on this thread for reference and to understand the situation.

 

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Susan647
Level 3
Level 3
‎03-06-2022 08:09 PM
Speed test is 12.50
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Shane
Moderator Moderator
Moderator
‎03-06-2022 09:28 PM

Hi Susan647,

We can confirm that the service has the basic NBN12 plan, if you wish to get a faster speed you may check this link 


You may also upgrade the NBN plan for free and do it online, here is a step-by-step guide on how please see the article that you may find helpful.

How to Change NBN Plan Online via TPG My Account

 

Let us know how it will go. 

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