Modem

[RobArt]

My internet connection keeps dropping out.
How do I get TPG to check if my modem is working ?
And does TPG provide a free replacement?
Thanks

[BasilDV]

Hi @RobArt

We'd like to run some tests to check if the issue is with the modem/router or the line.

We'll also check the warranty of the modem/router.

Kindly send us a PM with your TPG username or customer ID number.

BasilDV

[RobArt]

Hi Basil thank you for your reply 
The internet keeps dropping out - can you do some checks to determine if the modem is faulty. 
I recently upgraded our plan to receive faster speeds which has been good but the continued dropouts is frustrating 

Robert 
 

[BasilDV]

Hi @RobArt

We've edited your post as it contains your account details.

Please avoid posting any account or personal information on a public thread as it may compromise your security.

While we are running some line tests, kindly shoot me a private message to complete the account verification.

BasilDV