Welcome to the community!
The modem/router shipment details will be sent via email together with the installation date and timeframe. In the event that you have not yet received any updates, I would love to help and locate the modem/router, please send me a private message with your account details (Username/Customer ID together with the address on file).
I applied for the Internet that includes a modem. But the modem is not coming. When are you leaving? Do I have to keep waiting? Do I have to apply separately?