Waiting on a modem

[sarakaleta1985]

I am waiting on a call from modem logistics feedback to see if a modem can be sent out because the modems I already had will not allow configuration with TPG. How long do I have to wait before they call because I need a modem so that I can wfh.

[Angeli]

Hi @sarakaleta1985,

I am able to retrieve your account using your community details. I have made an urgent follow up on your modem order with our Logistics Team. You will receive an email notification once the modem has been sent out for delivery today. Apologies for the delay.

Let me know if you require further help.

Regards,

Angeli