Hi Shaminder892015,
For service connection issues, we recommend our customers to check the following:
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
Having had a look on your account using your Community details, it appears that the issue is now raised to our Engineering Team for further investigation.
Please ensure to leave your modem connected and turned on for remote testing purposes. Updates will be provided via phone call or SMS.
Regards,
Ahra_G
