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Thanks for raising this to us, andyzhang9303. We ran an initial test to the service it shows a possible line fault, please send us your best contact number and preferred time also include the Serial Number and MAC address of the NBN box for reference. How do I private message (PM) in the community
Hi my modem is not working after the rain. It happened one time before. How can I book a technical come to my house and fix it.