Welcome to the Community!
Using your community details, I have pulled up your TPG account to check the status of your connection. It seems like you have already contacted our Helpdesk for the same concern. Your concern was escalated to our Engineering Team for investigation.
NBNCo has been engaged to help resolve the concern you've raised. Based on your escalated ticket, you have been advised of the NBN technician appointment via SMS and that you have confirmed your attendance. Once the NBN tech appointment has been completed, additional updates will be provided by our Engineering Team either thru SMS or phone call.
Please don't hesitate to contact should you have further questions or clarifications.