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Internet stopped working

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Level 1a
My internet continuously stops working. It works for about 5-10mijs then stops then sometimes comes back on..... then stops again. My netgear is connected to the modem but it says there is no internet connection between the modem and the internet. If i restart the modem it does the same again. I have done reinstall of my netgear, switched modem on and off and disconnected the adsl connection into the wall adapter and reconnected it but it still continues to happen.... suggestions???
1 REPLY 1
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Moderator

Hi @Thaiger66,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and address as we were unable to locate the account using your community details.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

 

Thank you.