TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Modem

carabastian
Level 2
Level 2
‎19-07-2020 10:45 PM
Hi. Since we have moved we are having heaps of issues with connecting to our NBN. We have to constantly turn the modem of and on to connect our devices, it works for maybe 10 minutes then starts dropping in and out or just stops working at all.

I’m not sure if it’s the modem? As we bought a D-Link because the TPG supplied modem never arrived. Is there a chance of TPG sending us a modem?
0 Likes
Reply
1 REPLY 1
peter_k
Moderator Moderator
Moderator
‎20-07-2020 07:58 AM

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

0 Likes
Reply