Modem

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categrif
Level 2

Hi,

I recently received a new modem. I was told I would need to return the old one. Where do I post it?

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Accepted Solutions
Riezl
Moderator

Hi @categrif, we have located the account using your community details. We had a look at your account and it appears that you have been provided a free modem, thus there is no need for you to return the old one. 

 

You may keep it, but if you really want to send it back to us, you may send it via post to 65 Waterloo Road North Ryde, NSW 2113 and you will need to shoulder the shipping fee.

View solution in original post

1 REPLY 1
Riezl
Moderator

Hi @categrif, we have located the account using your community details. We had a look at your account and it appears that you have been provided a free modem, thus there is no need for you to return the old one. 

 

You may keep it, but if you really want to send it back to us, you may send it via post to 65 Waterloo Road North Ryde, NSW 2113 and you will need to shoulder the shipping fee.

View solution in original post