Moving home

[Mickygham]

Hi moving home 24th Apr 2020
I can't contact with TPG customer centre.
I tried to call and online chat but no one answered. Can you help me?
Acc # is 5586843
Email address is mickygham@gmail.com

Thank you

[David_M]

Hi @Mickygham 

Thanks for your query!

Let me have a look and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Mickygham 

Here are some guides to help you through the relocation process.
And you can use the new TPG APP - https://www.tpg.com.au/download

https://community.tpg.com.au/t5/Accounts-and-Billing/Moving-your-TPG-services/td-p/17838

https://www.tpg.com.au/moving-home-support/more-information

Regards,
David_M

[Mickygham]

Hi David

Thank you for your reply

I also wanna apply moving house via online. The Nbn service is now available on new address(Unit 7, 1 Ancora Cresent, Hope Island). However, I can only choose Adsl plan via TPG online service. I have installed TPG app and tried everything I can. I will follow, if you give me any other option.

Thank you.