My lg smart tv keep on disconnecting from wifi

[Suraj1233]

Hi
My tv keeps disconnect from wifi . This start to happens once I got nbn connected. Sometime when I restart modem it fixed the problem and t.v. recoonects to wifi for a while but some time no luck at all. It says my wifi device is turn off.
Hope to get help from you guys on this and also wondering is my router firmware up to date?
Thanks
Suraj

[Anonymous]

Hi @Suraj1233,

Your modem has the latest firmware.

If you're only experiencing the disconnection on your LG Smart TV and other Wi-Fi devices are properly working, that only means that there's nothing wrong with your TPG service.

The issue could be on the LG Smart TV network settings or its compatibility with the new modem.

We have created these community articles, which may help you better understand the wireless connectivity and how the performance can be improved:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?
• Wi-Fi troubleshooting steps - No Internet/Connection

If you will encounter the same issue, we'd recommend that you contact LG for further assistance.