My modem is dead after storm! PLEASE HELP!

[AW]

My modem is dead! Only 2 modem lights are in blue. Can the support team send a technician to my house tomorrow afternoon to fix up the problem? Looking forward to hearing from you soon! Please help!

[Anonymous]

Hi @AW, 

We'll check on your modem and service status. Send us a private message with your TPG customer ID or username and we'll discuss it from there.

How do I private message (PM) in the community
 

Regards, 

Angeli

[AW]

I've messaged you my customer ID,please check your mail box