Hi @MichelleKelly66,
Let us see if the modem still under warranty, could you send us a PM with your details (Username/Customer ID together with the address on file) to better understand the situation.
How to send a PM?
Regards,
My modem just died. It made a sizzle kind of noise and then there was a slight burning smell. I unplugged and have tried other power points but it doesnt work anymore. Can i get a replacement modem?
