Hi @larraiza ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
@larraiza wrote:
While working from home my internet cut out and I see the NBN Arris CM8200 lights flashing.
Online/Power flashing green while upstream/downstream blinking blue.
I've checked multiple websites and forums and it looks like the modem is broken for an apparent reason.
I am currently working from home in Sydney in the pandemic and now do not have internet.
I am requesting a NBN Arris CM8200 replacement ASAP
I've done a power cycle, reset the modem but nothing
https://easyupload.io/hm3ppq
