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NBN Cable - no NBN connection device has arrived

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Level 1b

Hi,

 

I have just moved home and signed up to NBN hybrid coax with TPG. 

I have recieved a tp link AC1600 modem but no nbn connection box. Will the technician bring this with them or should I have received this?

 

Thanks 

 

Ben

2 REPLIES 2
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Moderator

Hi @benadamson23

 

Your address is classified by NBN Co. as Service Class 22, which means that it's NBN Hybrid Fibre Coaxial (HFC) serviceable and an NBN technician is required to connect the line outside and install the wall plate or NTD. 

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. 

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use: New Connection Setup Help

 

For any assistance, feel free to let us know. 

 

 

Regards,

Ahra_G

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Level 1b
Thank you Ahra. OK great so the technician will bring that with them. Perfect thanks