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NBN FTTC - Home Phone & Wi-fi Dropouts using Archer VR1600v Modem/Router

Anonymous
Not applicable
‎26-04-2019 10:48 AM

Hi @kmh002, thanks for getting back to us. Are you able to turn the modem off and on?

 

Wait for 15 minutes before checking if the phone is getting a dial tone.

 

We'll wait for your response. Thank you.

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kmh002
Level 3
Level 3
‎26-04-2019 02:03 PM
Hi Riezl,

That will fix the problem everytime but I shouldn't have to do it every 2-5 days. TPG modems should be fit for purpose & all I am doing is answering the same old questions from different people over & over again without resolving the fault. If TPG Reps checked my account history they would note that this fault has been on going for months. Resetting modems, replacement modems etc etc... I'm paying for a service that I'm not receiving, talk about being upset....
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Anonymous
Not applicable
‎26-04-2019 03:20 PM

The home phone still shows unregistered at the moment and we'd like to further look into this, @kmh002.

 

We'll arrange a technical specialist to contact you for assistance. Can you provide us your most convenient time to receive a call?

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kmh002
Level 3
Level 3
‎26-04-2019 03:32 PM
Hi Riezl,
A technical specialist will be calling me tonight between 20:30 & 21:00.

Thank you.
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Anonymous
Not applicable
‎26-04-2019 03:45 PM

Oh! No worries. Feel free to message us should you need further assistance. Thank you.

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