NBN FTTN MODEM PROBLEM

[nhiavang]

Hi guys
I have lost connection for one week now and unable to get any answers from tpg. I think the problem might be my modem, it has power to light up the lan connection but all other connections does not light up. Could this be a faulty modem?

[BasilDV]

Hi @nhiavang,

Welcome to TPG Community!

I managed to pull up your account and I was not able to detect any connection at all. We might need to do more test and troubleshooting.

I'll arrange a call from our Tech team to help us with it. Please shoot us a private message with your preferred time and best number to be contacted.

Regards,

[BasilDV]

Thank you for the private message @nhiavang.

I have endorsed this to our Tech team and they will be in touch at your convenience.

Cheers!