NBN Modem Delivery Address

[plumptonparish]

Hi,

I checked on Startrack's tracker and it says the modem has been delivered in full last week. However it has not been received at the premises.

Is there a way to check what address the modem was sent to? Obviously if someone has signed for it, it's probably now ended up in the wrong hands.

Thanks.

[David_M]

Hi @plumptonparish 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @plumptonparish 

Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.

How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards,
David_M