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NBN Modem not working

Level 2
Following a lightening storm our Modem is not working at all. No lights and will not turn on. Is it possible to get a replacement or can I buy another that will work from a local supplier?

Hi @NMarat,


Welcome to TPG Community!


We're sorry to know about what happened and we'd like to check what can be done to help.


We have tried to locate the account using your community details, but we were unable to find a match.


Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community