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NBN black box no lights on

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Level 3
Hi,
My NBN connection box has no lights on after thunderstorms strike, please help.
3 REPLIES 3
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Moderator

Hi @zhaoyang1011 

 

Welcome to the Community!

 

We were able to locate your account using your community details and raised the case with our Engineers for further assessment. An assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours as soon as an update becomes available.

 

BasilDV

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Level 3
Get the box replaced today, Good job, thanks.
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Moderator

Thanks for keeping us posted @zhaoyang1011

 

Glad to know that service is already working well. Feel free to message us for any assistance. Thanks and stay safe!