NBN comnection light flashing red

[DSwanson]

After the storm my NBN box connection light is flashing red. I have checked all connections and have reset the box. Every step the TPG website suggested. I have also been on the phone for 1 hour 45 min with no answer. Do i need a tech??

[BasilDV]

Hi @DSwanson

Thanks for raising this to our attention.

We advise customers to check if their service is affected by an NBN outage before performing any troubleshooting.

Check it her:

• How to Check for NBN Network Outage
• TPG service status

If not, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV