NBN device only 2 blue lights on

[msofyan]

Hi..
It is the first time my nbn doesn't work since installed few months ago.
It's not been working since this morning, now there are only 2 blue lights on (the power and the above the power light). I have tried to turn it off for few minutes then get it on again but still not working.
Please we need it asap.thanks

[David_M]

Hi @msofyan 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @msofyan 

I can see your NBN-NCD is offline.

I have escalated this to one of our engineers to call you back ASAP within 24hrs to help resolve this.

Expect a call to your mobile number to help out.

Thanks,