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NBN first time connecting

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Level 1d
Hi,
I received the "connect your modem"SMS this afternoon. I have connected the ncd and modem as per the guide. It had been close to 40 minutes. The ncd lights were still blinking. I had removed all the old devices and tried all the phone line wall sockets.Can someone check please?Thank you.
2 REPLIES 2
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Moderator

Hi @renlinda 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @renlinda 

 

Thanks for your PM. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl