NBN is out

Level 1
Hello,
My NBN stopped this morning and is not back yet. The connection light on the FTTC device is blinking blue and after few seconds it makes a clicking sound and seems to start again. LAN and DSL lights are off. I already did everything is recommended and nothing worked.
please help!
thank you

Vanessa
2 REPLIES 2
Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

Moderator

Hi vanaurel24,

Thanks for providing details, I have done some test here and noted that link is down so i have reated ticket for our Engineer to assess your case.  You will receive update in 48 hours. For your reference ticket # 59821875.

Regards

JayeshP9