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Welcome to TPG Community,
You can private message to me your customer ID, username, service address and mobile number so i can check status here.
regards
JayeshP9
Hi vanaurel24,
Thanks for providing details, I have done some test here and noted that link is down so i have reated ticket for our Engineer to assess your case. You will receive update in 48 hours. For your reference ticket # 59821875.
Regards
JayeshP9