NBN modem dead, need a replacement

[leighhogan]

Hi,

We arrived home after holidays to a dead NBN modem. Won't power up at all.

How do we go about getting a replacement? I've been trying to get through to phone support but I've just been on hold for hours.

Model: Arris CM8200

[BasilDV]

Hi @leighhogan 

We'd like to check on what we can arrange for you.

Just send us a private message with your account details.

BasilDV