NBN modem not powering on

[rolo]

During the thunderstorm on Friday night we lost internet connection due to the nbn arris cm8200 modem no longer powering up. Tried a replacement power adapter and still no lights will come on. Need a solution ASAP due to working from home is now impossible with no internet access.

[Ahra_G]

Hi @rolo, 

Let us have your Customer ID or username via private message so we can arrange for an equipment to be sent. 

Thanks!

Ahra_G

During the thunderstorm on Friday night we lost internet connection due to the nbn arris cm8200 modem no longer powering up. Tried a replacement power adapter and still no lights will come on. Need a solution ASAP due to working from home is now impossible with no internet access.