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NBN modem not working clicking sounds

Largejo
Level 2
My nbn modem has stopped working. When it’s plugged in there are no lights but I can hear a clicking sound. There was a thunderstorm last night and has not worked since then. I have tried troubleshooting already with no success. Anyone else had the same problem?
2 REPLIES 2
Nicholas185
Level 2

If your NBN modem is exhibiting no lights and a clicking sound after a thunderstorm, it could indicate damage from a power surge. Attempt to unplug and wait for 10 minutes before reconnecting. Check different power outlets and inspect the modem for physical damage. If these steps don't resolve the issue, contact your Internet Service Provider for assistance or consider seeking help from a professional technician. Thunderstorms can cause electrical damage, so exercising caution is essential.

Ahra_G
Moderator

Hi @Largejo, thanks for reaching out! 

 

We recommend trying the steps recommended by @Nicholas185. If it still hasn't worked, please send us a private message and we'll help get your connection sorted.