NBN modem not working

[hl5nzb72]

Hi 

As I reported that NBN still not working . Yesterday morning, I realized  internet signal with an exclamation mark on my phone and NBN modem shown green power led only.

There is no downstream or online green led light on modem.

We did reset and check connections following TPG instruction, there are nothing I found faulty.

Thanks

Sanders

[BasilDV]

Hi @hl5nzb72 

Welcome to TPG Community!

We were able to locate your account using your community details and understand that you were able to speak with our Tech team.

The case was escalated to our Engineering team and an NBN technician was booked to visit your premises and check the service.

Further updates with the case will be given by your assigned Engineer as soon as it became available.

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

Regards,
BasilDV