NBN not working

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Level 1a

Our NBN connection has not been working for almost 24 hours. The modem DSL light is flashing but not solid and no light at all on the internet.

There is a phone line dial tone but we cannot place a call or receive a call "your call could not be connected at this time"

1 REPLY 1
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Moderator

Hi @mikcooney,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

In your case, an NBN technician has been booked to fix the identified fault on the line.