Hi @jonathan78,
Welcome to the community!
We're sad to know that you're having issues with the service, we're able tot locate the account using your community details and ran an initial test, the result shows a possible line fault affecting the service. We will raise this to our Engineering team for further handling and investigation, assessment may take 24-48hrs, updates will be provided via SMS or Phone call.
Please shoot me a private message with your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
Hi, my NBN box is making a continuous clicking sound and won't connect to the internet. I've tried turning it on and off but nothing changes. Please let me know what to do to fix it. Thanks,
