NBN100 FTTB Huawei HG659 Frequent Dropouts

[crsue80]

Hi

Been getting up to 10 dropouts a night for the last month or so. Can see there's a lot of threads about faulty modems  can you please check mine.

Dropped out twice whilst writing this short thread. Third time I've had to write this out.

Thanks

[crsue80]

Just after psoting this connection dropped out and reconnected about 5 times in 2 minutes.

I'm on wired connection.

Product type:

HG659

Device ID:

00E0FC-J3N8W17A16918160

Hardware version:

VER.B

Software version:

V100R001C216B113

[Riezl]

Hi @crsue80,

Welcome to TPG Community!

We have located the account using your community details. We have checked the status of your connection and we are not detecting any fault on the line or network, even an indication that the connection is dropping out.

Are you able to check what light on the modem normally goes off whenever the connection drops?

[Riezl]

Hi @crsue80, we'd like to know if you are still having issues as your connection looks stable here.

Feel free to message us should you need any assistance. Thank you.