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Nbn connection ligt red

Level 1c
My internet connection light on my NBN box keeps going to red resulting in no internet. Technical support is as good as not being there. Have complained since last 2 days with no internet and used up pretty much all my mobile data. Can someone help please

Hi there           


   Welcome to the community, Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards