Nbn fttc router

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Level 1c
Hi, my to link router which was supplied by your company died last night and no longer powers on. I have a better r6400 ac1750 router which I have tried to connect to the nbn box via Ethernet cable however it is not recognising the internet.

Is there a step I'm missing or is this router not compatible. Also how do I go about getting a replacement for the one provided by your company
3 REPLIES 3
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Moderator

 

@6583781 

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards

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Level 1c
I have sent you a pm with my username
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Moderator

Hi 

  Thank for PM, 

      Unfortunately, I can't give you a black and white answer, at this stage. but in Netgear community forum someone manages to get it working smoothly, please visit their page, because of limitations on PC, my I won't be able to post the link. ( I searched from my phone).