Nbn modem

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Level 1d
Hey just a quick one

User id 5899296

I received a new modem( archer c1200) have just had a nbn tech out to install the ncd, installed successfully but my new modem isn’t working, the internet light is orange and have left on for over an hour. I have plugged my old modem archer vr1600v.

Is there anyway of configuring the new modem so I can use this as I’m guessing it’s a more powerful router and as we have multiple devices to connect it will be needed.

Thanks
2 REPLIES 2
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Moderator

Hi,

Could you pls send private message with your  username/Customer ID , Address and Contact details so I can check in our system.

Regards,

Sajal

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Moderator

Hi @Dunnymann ,

Nice Talking to you,

Your Archer VR 1600 will work fine. If you like to return C1200 ,I can arrange it as well. Here is a link to set up your TP link  VR 1600.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...

Regards,

Sajal