Hi @Superdookie22, we're sorry to know that your service has been interrupted and we apologise for the inconvenience this is causing you.
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @Superdookie22, thanks for providing the account details via PM. We have escalated the issue to our Engineering Team for further investigation and the case engineer will contact you as soon as the assessment is completed.
If there's a need to send a technician, you will be advised via SMS or a phone call.
Let us know should you have further queries. Thank you.