Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
I can see you have already called in, and also used our online Chat option regarding the same issue.
I have requested for our hardware team to see if it is an option to send a new power supply, or they may just arrange a new NTD. Someone will contact you back later on today with an update.