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Need Power Supply Adapter for Arris CM8200

Level 3
I just moved into a new place. The previous tenant left behind the NBN connection box (CM8200) but not the power supply adapter for it. How can I get another adapter?
6 REPLIES 6
Moderator

Hi @sunkyounghwang 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Level 3
Thanks. Just sent you a PM.
Moderator

Hi @sunkyounghwang 

 

I can see you have already called in, and also used our online Chat option regarding the same issue.


I have requested for our hardware team to see if it is an option to send a new power supply, or they may just arrange a new NTD. Someone will contact you back later on today with an update.

 

 

Regards,

Karl

Level 3
Thank you!
Level 1a
Hey Karl, I have the same issue as this customer. Should I also send you a message?
Cheers
Moderator

Hi @Nlov7719, please send me a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern. To send a PM, please refer to this link: How do I private message (PM) in the community