Need a new nbn modem

[lenglengho]

Hi Shane, I would like to order a new Modem/Router, could you please arrange for the Accounts team call me and help with my order? Suddenly it could not work yesterday after the lightning and storm, I suspect it was a power surge because I’ve tried restarting it but no light comes out. Thanks

[Anonymous]

Hey @lenglengho, welcome to the community!

Sure we can! Drop me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll arrange a call from our Account Specialists Team to discuss details of getting a new modem/router.

How do I private message (PM) in the community

Regards,

Hi Shane, I would like to order a new Modem/Router, could you please arrange for the Accounts team call me and help with my order? Suddenly it could not work yesterday after the lightning and storm, I suspect it was a power surge because I’ve tried restarting it but no light comes out. Thanks