TPG Community

Ask, answer and talk about our products

Netcomm Router continually dropping out on ethernet

Level 1a

Hi, I have a Netcomm N300 Wireless Router NF12 and for the past few months I have been experiencing intermittent dropouts of the internet. I believe the router is at fault, it can happen as much as 3 or 4 times an hour to just a couple of times a day.

If I reboot the router the problem is fixed for about a day, sometimes less, and then for no reason it will continue to drop out.

 

edit: i forgot to mention this only occurs on the ethernet, and from any port. Wifi is always connected.

 

What should I do? Can someone please lead me in the right direction?

 

 

3 REPLIES
Highlighted
Moderator

Hi @Muzzi,

 

Welcome to community! 

 

We've managed to run some remote test on your service and everything looks fine. Have you tried a different LAN cable for comparative testing?

 

Regards,

-Mc

Moderator

Hi @Muzzi,

 

Hope you're having a great day. Just doing a follow-up regarding the connectivity issues raised last Tuesday. Please let me know should you need further contact for troubleshooting assistance. Keep in touch! 

 

-Mc

Moderator

Hi @Muzzi, we have tried to contact you, but to no avail.

 

Please provide us your most convenient time to receive a call so we can organise for a callback to be made.

 

We'll wait for your response. Thank you.