Netcomm n300 NF7 died, poor service by TPG

[kmgomez]

Hi Tpg,

After many years with you and with this modem, it finally up and died. After contacting customer service I was told that I would need to resign onto an 18 month contract to be given a new modem. Seems very unfair after the last contract just expired and on that new NBN contract i was not given a new modem- told to stay with the netcomm one which was already 5 years old at the time. Is this information correct?

[Manuel · Accepted solution]

Hi @kmgomez,

Welcome to the community!

As per our phone conversation I have sent out a new TP link modem to resolve your issues with the Internet.

I will SMS you the tracking number once its generated.

Thanks for your support of TPG.

Cheers

Manuel