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New Modem

Level 1
I am trying to switch to a new modem (one used before with TPG but at another address) but having set-up problems. I can’t get past the ISP username and password despite being confident of both.
Can you help?

Hi @Lambybutler


Welcome to TPG Community! 

Based on the account located using your Community details, I've seen that you have called in and one of our Technical Team has assisted you in setting up your new modem.


It now shows that your modem is already connected and that you should have an internet access. 


Should you require any additional assistance, please don't hesitate to reach out to us again.